Shipping policy


1. Countries / Regions We Ship To

Europe: United Kingdom, Italy, Netherlands, Austria, Switzerland, Sweden, Spain, Denmark, Germany, France, Poland, Malta, Luxembourg, Portugal, Ireland

Asia: Singapore, Philippines, Malaysia

Oceania: Australia, New Zealand

Americas: United States, Canada, Mexico

2. Handling Time

1～3 business days

　・Handling times may be extended during holiday periods.
　※Some products, such as pre-order items, may take longer to ship.
　　If you feel that your order is taking longer than expected, please feel free to
　　contact us.

3. Shipping Method

DHL / FedEx

　・Actual delivery times may vary due to destination customs
       or local conditions.
　・One transaction number is issued per order.
　・Orders with separate transaction numbers are shipped individually,
       each incurring its own shipping fee.
　・To combine items in one shipment, please place them
       in the same shopping cart at checkout.

4. Additional Charges (Customs, Taxes)

Import duties, taxes, and customs fees may be applied by the destination country at the time of clearance. All such charges are the customer’s responsibility and must be paid according to local regulations.

　※However, for customers in the United States, customs duties are included
　　in the item price and will not be charged during customs clearance.  
　　If you are charged any customs duties or fees, please contact us.

5. Returned Shipments

Shipments may be returned due to customs issues, refusal of delivery, or incorrect address. In such cases:

  1. We will notify you that the package has been returned.
  2. Reshipment: Original shipping plus reshipping fees are payable by the customer.
  3. Refund: If you opt for a refund, original shipping and handling fees will be deducted from the amount reimbursed.
  4. Any carrier fees incurred during the return process are the customer’s responsibility.

For any shipping inquiries, please contact us at tryrext1101@gmail.com.

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